Refund Policy

1. Service-Based Projects

For custom development, design, and consulting projects: refunds are considered on a case-by-case basis. If we have not yet begun work on your project, you are entitled to a full refund of any advance payment. Once work has commenced, refunds are prorated based on the work completed.

2. Product Purchases

For digital product purchases (e.g., LiveEazy): we offer a 7-day refund window from the date of purchase. If you are not satisfied with the product, contact us within 7 days for a full refund. After 7 days, refunds are not available for digital products.

3. Scope Changes

If the project scope changes significantly after work has begun, both parties will agree on revised terms. If the revised terms are not acceptable to either party, the project may be terminated with payment for work completed.

4. Quality Guarantee

We stand behind the quality of our work. If deliverables do not meet the agreed-upon specifications, we will revise them at no additional cost. If we are unable to meet the specifications after reasonable revision attempts, a partial or full refund may be issued.

5. How to Request a Refund

To request a refund, email support@novafuze.in with your project details and the reason for your request. We will respond within 2 business days and process approved refunds within 7–10 business days.

6. Contact

For any questions about this Refund Policy, reach us at support@novafuze.in or call +91 80746 78571.

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